Terms & Conditions

The following terms and conditions apply to all website development / design services provided by JamRock Design to the Client.

1. Acceptance

It is not necessary for any Client to have signed an acceptance of these terms and conditions for them to apply. If a Client accepts a quote then the Client will be deemed to have satisfied themselves as to the terms applying and have accepted these terms and conditions in full.

Please read these terms and conditions carefully. Any purchase or use of our services implies that you have read and accepted our terms and conditions.

2. Charges

Charges for services to be provided by JamRock Design are defined via the agreement with your dedicated account manager via phone and email. An invoice will be provided to the client upon agreement.

Unless agreed otherwise with the Client, all website design services require an advance payment of a minimum of 50%. The total price is due upon completion of the work, prior to upload to the server or release of materials.

A Minimum of 50% Payment for services is required immediately and is payable via credit debit card which can be taken over the phone via an account manager, alternatively payment can be made via cheque or bank transfer. Cheques should be made payable to JamRock Design and sent to JamRock Design, The Storey, Meeting House Lane, Lancaster, LA1 1TH. Bank details will be made available on invoices.

3. Client Review Process

JamRock Design will provide the Client with the opportunity to review the appearance and content of the website during the design phase via a development URL. At this time changes can be requested. At the completion of the project, the website will be deemed accepted and approved unless the Client notifies JamRock Design otherwise within fourteen (14) days of the date the website was deemed accepted.

4. Turnaround Time

JamRock Design will complete the Client’s website by the date specified in the agreement with your account manager, or at a date agreed with Client upon JamRock Design receiving the initial payment, unless a delay is specifically requested by the Client and agreed by JamRock Design.

In return, the Client agrees to delegate a single individual as a primary contact to aid JamRock Design with progressing the design in a satisfactory and expedient manner.

During the project, JamRock Design will require the Client to provide website content; text, images, movies and sound files where applicable.

5. Failure to provide required website information

In order for JamRock Design to remain efficient we must ensure that work we have scheduled is carried out at the scheduled time. On occasions we may have to reject offers for other work and enquiries to ensure that your work is completed at the time arranged.

This is why we ask that you provide all the required information as soon as possible from the commencement date of your site design . On any occasion where progress cannot be made with your website because we have not been given the required information in the agreed time frame, and we are delayed as result, we reserve the right to delay your project past the original completion date. If your project involves Search Engine Optimisation we need the text content for your site in advance so that the SEO can be planned and completed efficiently.

If you agree to provide us with the required information and subsequently fail to do so within 14 days of project commencement we reserve the right to close the project and the balance remaining becomes payable immediately.

Text content should be delivered as a Microsoft Word, email (or similar) document with the pages in the supplied document representing the content of the relevant pages on your website.

Using our content management system you are able to keep your content up to date your self.

6. Payment

Invoices will be provided by JamRock Design upon agreement. Invoices are normally sent via email; however, the Client may choose to receive hard copy invoices and must request so. For Web Design Services a Minimum of 50% of the total cost is due upon agreement with your account manager. The remaining 50% is due upon completion of the website design.

A Minimum of 50% Payment for services is required immediately and is payable via credit debit card which can be taken over the phone via an account manager, alternatively payment can be made via cheque or bank transfer. Cheques should be made payable to JamRock Design and sent to JamRock Design, The Storey, Meeting House Lane, Lancaster, LA1 1TH. Bank details will be made available on invoices.

In the event of cancelation, company dissolvent or where no content for the website has been forthcoming within 6 weeks of commencement of project, all outstanding invoices will become payable immediately.

7. Additional Expenses

With all website design services there is a £10(+Vat) per month charge which is for the hosting of your website, yearly renewal of your domain name, access to the CMS and support from your 1-2-1 Account Manager. Additional monthly charges apply for additional services such as but not exclusive to; SEO, PPC, Social Media Setup and Management, Analytics Reports.

8. Web Browsers

JamRock Design makes every effort to ensure websites are designed to be viewed by the majority of visitors. Websites are designed to work with the most popular current browsers (e.g. Firefox, Internet Explorer, Google Chrome, etc.). Client agrees that JamRock Design cannot guarantee correct functionality with all browser software across different operating systems.

JamRock Design cannot accept responsibility for web pages which do not display acceptably in new versions of browsers released after the website have been designed and handed over to the Client. As such, JamRock Design reserves the right to quote for any work involved in changing the website design or website code for it to work with updated browser software.

9. Termination

Termination of services by the Client must be requested in a written notice within 28 days and will be effective on receipt of such notice. E-mail or telephone requests for termination of services will not be honoured until and unless confirmed in writing.

If during the initial 28 days of the Website Development Cycle a client wishes to cancel, they may do so but will be invoiced an amount that JamRock Design judges to be proportional to the amount of work completed on the commission.

10. Indemnity

All JamRock Design services may be used for lawful purposes only. You agree to indemnify and hold JamRock Design harmless from any claims resulting from your use of our service that damages you or any other party.

11. Copyright

The Client retains the copyright to data, files and graphic logos provided by the Client, and grants JamRock Design the rights to publish and use such material. The Client must obtain permission and rights to use any information or files that are copyrighted by a third party. The Client is further responsible for granting JamRock Design permission and rights for use of the same and agrees to indemnify and hold harmless JamRock Design from any and all claims resulting from the Client’s negligence or inability to obtain proper copyright permissions. A contract for website design and/or placement shall be regarded as a guarantee by the Client to JamRock Design that all such permissions and authorities have been obtained. Evidence of permissions and authorities may be requested.

12. Design Credit

A link to JamRock Design will appear in either small type or by a small graphic at the bottom of the Client’s website. If a graphic is used, it will be designed to fit in with the overall site design. If a client requests that the design credit be removed, a nominal fee of 10% of the total development charges will be applied. When total development charges are less than £2000, a fixed fee of £250 will be applied. The Client also agrees that the website developed for the Client may be presented in JamRock Design’s portfolio on various digital platforms.

13. Domain Names

JamRock Design may purchase domain names on behalf of the Client. Payment and renewal of those domain names is covered via the monthly charge. If the Client wishes to terminate using JamRock Design’s services, the cost of hosting and domain renewals will be the clients responsibility and a new hosting provider should be sourced by the client.

14. General

These Terms and Conditions supersede all previous representations, understandings or agreements. The Client’s signature below or payment of an advance fee constitutes agreement to and acceptance of these Terms and Conditions. Payment online is an acceptance of our terms and conditions.

15. Governing Law

This Agreement shall be governed by English Law.

16. Liability

JamRock Design hereby excludes itself, its Employees and or Agents from all and any liability from:

  • Loss or damage caused by any inaccuracy;
  • Loss or damage caused by omission;
  • Loss or damage caused by delay or error, whether the result of negligence or other cause in the production of the web site;
  • Loss or damage to clients’ artwork/photos, supplied for the site. Immaterial whether the loss or damage results from negligence or otherwise.

The entire liability of JamRock Design to the Client in respect of any claim whatsoever or breach of this Agreement, whether or not arising out of negligence, shall be limited to the charges paid for the Services under this Agreement in respect of which the breach has arisen.

17. Severability

In the event any one or more of the provisions of this Agreement shall be held to be invalid, illegal or unenforceable, the remaining provisions of this Agreement shall be unimpaired and the Agreement shall not be void for this reason alone. Such invalid, illegal or unenforceable provision shall be replaced by a mutually acceptable valid, legal and enforceable provision, which comes closest to the intention of the parties underlying the invalid.

JamRock Design reserves the right to change or modify any of the terms and conditions contained in the Terms and Conditions.